Our Terms & Conditions

When booking with Plas y Wern you are entering into a binding contract with the accommodation owner.
References to ‘us’ and ‘we’ in these Terms and Conditions relate to the owner and the manager of the holiday accommodation and references to ‘you’ or ‘your’ relate to the person making the booking and all members of the holiday party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Terms and Conditions.

Your Booking
We shall confirm a reservation upon receipt of a deposit (£100 per week / per property). You must be over 18 years of age at the time of making your booking. Your booking is made as a consumer and you accept that we will not be liable for any business losses you may incur. We can refuse any booking and we will promptly return any monies you have paid and be under no other liability. As soon as you receive a booking confirmation, you must check it carefully. If there are any errors you must tell us immediately.

Payment
You must provide your payment details during the booking process. Non payment of your balance monies, when they become due, will constitute cancellation of the holiday and forfeiture of the deposit payment. Full payment must be made 6 weeks before the start date of your holiday. We are under no obligation to remind you that payment is due. We will attempt to contact you by email only and accept no liability in the event that the email address listed for you does not deliver a message to you. We automatically cancel bookings with overdue payments, and this happens on the payment deadline date. Once cancelled we may remove any discount value from your booking and require you to pay the full list price to reinstate your holiday.
 
Cancellation by YOU
If you have to cancel your holiday, for whatever reason, you must immediately contact us via email.

Our cancellation policy:

Before Payment No Penalty
At least 6 weeks before your holiday We will retain your deposit (£100 per week / per property) and any admin. fees, but will refund the remaining balance on request.
Automatic Cancellation We will automatically cancel your break if you have not paid in full at the stated balance due date. You cannot reinstate the booking if someone else books in the interim.
Within 6 weeks The full balance paid is non refundable and non transferable.

We STRONGLY recommend that guests take out their own travel insurance to cover cancellation.

Extend
You can extend your holiday by adding extra days to the beginning or end of your break if they are available and match our changeover days.
We will recalculate your holiday and charge you at the current retail price (no decrease in payment is permitted.

Slip
You can slip your dates earlier in time if the dates are available.
We will recalculate your holiday and charge you at the current retail price (no decrease in payment is permitted.

Behaviour
We are entitled to ask you to leave the holiday property or refuse you entry, without refund of monies paid or any other liability to you, if in our reasonable opinion your behaviour is unacceptable or we believe is likely to be unacceptable.

Website Accuracy
We do everything we can to ensure the accuracy of the information contained on this website. However, inputting errors unfortunately can happen. We cannot accept responsibility for changes to or closures of local amenities/facilities and attractions etc. All distances are approximate. If you are booking more than 6 weeks in advance of your holiday you should check the accommodation listing again before you pay your final balance to ensure that we have not added, removed or changed anything which would be unacceptable to you since your initial booking.

Cancellation or changes by us
Once we have issued you with a Holiday Confirmation we will do our very best not to make any changes to your booking or to cancel it (except due to non payment by you). Sometimes though changes do occur before and after bookings have been confirmed, and very occasionally confirmed bookings have to be cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so. Most changes are minor.

Number of Persons using the Holiday Accommodation
Your holiday group must not exceed the maximum number of persons the property will sleep. If it does then we will refuse to allow you to take possession of the property or make you leave the accommodation before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday monies or any compensation.

If you do not make a specific request the default bed configuration will be provided.

Pets
Pets are not allowed at Plas y Wern

Arrival and Departure
Arrival is after 2pm and departure is 10am and are in your arrival instructions pack.
We will normally ask your approximate arrival time and ensure the property is fully prepared.
Please do not request an early check-in on booking. You may be able to request one of your owner a few days before arrival should the accommodation be empty the day before you are due to arrive.

Please do not request a late check-out. You must have vacated the property by the stated departure time, otherwise the owner reserve the right to charge for their housekeeper’s time.

If you do not contact us and you have not arrived at the property by noon on the day following the holiday start date we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.

Your Responsibilities
You must look after the property. This means you must keep all furniture, fittings and effects, (inside or outside the property) in the same state of repair and condition as at the start of the holiday. You must leave the property in the same state of general order in which you found it. If you break these conditions the Owner can make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. You are expected to show due consideration for other people, including but not limited to, other guests, local residents and our staff. If you abuse the property or display rude, dangerous or offensive behaviour towards the Owner or other third party, the Owner can refuse to allow you possession of the property or ask you to leave the accommodation before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.

In the same way if the Owner reasonably believes you are likely to act as above they can proceed as detailed above.

If you have special requests or needs you are responsible for telling us at the time of booking, although we cannot guarantee that any special requests will be met, and failure on our part to meet any special request will not constitute a breach of contract. It is your responsibility to satisfy yourself that the property you are booking is completely suitable for your needs. Once you have received the Holiday Confirmation you must check it thoroughly (see Condition 2). Please note that if a particular requirement is not specified on the Holiday Confirmation or Listing details, it is not provided. Unfortunately we are unable to accept any bookings that are specified to be conditional on the fulfilment of a particular request. Such bookings will be treated as ‘standard’ bookings subject to the above provisions on special requests. If you have a medical problem or disability that may affect your holiday please tell us before you confirm your booking and follow up with details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel your booking.

Any queries about your booking, after you have received your Holiday Confirmation, should be made by emailing us.

Access
You must allow the Owner, or anyone representing us (and any workman who needs to carry out repairs or maintenance) access to the property at any reasonable time during your holiday.

Dissatisfaction
Your holiday enjoyment is important to us. We think it is fair that your reasonable holiday expectations should be met. If they are not, it is equally fair that you provide a chance for them to be put right before you come home. It is impossible to investigate problems of a transient nature (property preparation/cleanliness or heating for example) unless you raise them during your holiday. Tell us about your problem and give us a chance to help. If you wait until you get home before telling us of your difficulties, then unfortunately we cannot accept any liability. NOTE – WE DO NOT DEAL WITH COMPLAINTS AFTER DEPARTURE

Prices
All prices are in UK pounds sterling. We guarantee that the price we quote for your holiday and subsequently ask you to pay will not change once we have agreed to accept your booking.

Personal Details
We require some of your personal details when making a booking in order that we can communicate with you in regards to your holiday. We take reasonable steps to ensure the security and privacy of your person data. We require a correct address in order to safeguard your payment card against fraud. We require a correct and valid email address as ALL payment reminders are sent by email. We will not generally call or write to you unless there is a specific problem which requires us to do so. When you give us your email address we may add it to our mailing list. You are under no obligation to remain on this list and we will provide instructions on how to remove yourself in every email we send.

Insurance
We strongly recommend that you have adequate travel insurance. Plas y Wern cannot be held liable for loss howsoever caused. We do not provide in-house insurance and will not refund you for cancellations made by you for whatever reason. We recommend that you insure yourself against cancellation, curtailment and loss of valuables while away from your own home.